Important Information: 

PROCESSING TIME: (The time it takes us to create, customize, and package your Basketballs and Footballs)

24 - 48 hours (Plus shipping time)

• Example #1: Order Saturday - Order is taken to the Carrier by Monday or Tuesday (Postal Services are closed on Sunday)
• Example #2: Order Friday - Order is taken to the Carrier Saturday or Monday.  (Postal Services are closed on Sunday)

PROCESSING TIME: (The time it takes us to create, customize, and package your Travel Items, Mugs, and Cell Phone Cases)

7-10 days (Plus shipping time)

SHIPPING TIMES: (The time the Postal Services takes to deliver a package. Closed Sundays)

 UNITED STATES

1. $ Standard: 4 business days 

2. $ USPS Priority Mail 2- 4 business days

3. $ UPS Ground: 4 business days

4. $$ UPS 3 Day Select: 3 business days

5. $$$ UPS 2nd Day Air: 2 business days

6. $$$$ USPS Priority Mail Express: 1 business day

7. $$$$$ UPS Next Day Air: 1 business day

All Services includes insurance of $100.00. Additional insurance can be purchased for the value of orders exceeding $100.00

 

**(Please note USPS has indicated that due to COVID-19 some packages have been delayed. We will use our best judgment regarding shipping and may upgrade your shipping to UPS at no additional cost to you the customer.)

CANADA/REST OF THE WORLD

1. Priority International: 6-10 business days

Delivered at place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid up front. Therefore, using the DAP (or DDU) incoterm might result in additional charges to the customer.

Orders ship from CA and are always taken to the Shipping Agent, given directly to a Postal Clerk, and scanned Into the Postal system. 

•  We require the shipping address matches billing address. In the event your purchase is a gift being mailed to another address we require identity confirmation via email. This step is put in place to protect our customer as well as Tate's Box from fraudulent charges. Customers have 48 hours to provide proof of identity, otherwise a refund will be issued to the card used for purchase.



Tracking information will be provided via email once the order ships. Tate's Box is not responsible and will not reimburse for packages lost by the post office or UPS. Please verify your address is correct when placing your order. 

• USPS includes insurance coverage up to $100.00 for packages lost or damaged in their possession.
• UPS includes insurance coverage up to $100.00 for packages lost or damaged in their possession.

If your tracking information states that your package was delivered and you have not received it please address the matter with the appropriate carrier listed on your tracking email.

United States Postal Service:  Your LOCAL post office for faster, better service or 1-800-275-8777

UPS: Claims Support at www.UPS.com